Structured User Acceptance Testing - Live Virtual Course

Structured User Acceptance Testing will help you become more comfortable and confident in designing and performing a test that models how an organization will use a particular application to conduct business. You will emerge from this two-day session knowing how to develop test scenarios, test scripts and test cases. You will also have a working knowledge of how to coordinate all of the aspects of a user acceptance test into a smoothly flowing test.

Whether you are planning to test vendor-developed or in-house developed applications, the process and techniques covered in this course can enable you to identify the most effective tests and maintain a high level of test coverage.

User acceptance testing does not need to be overwhelming and intimidating. Learn the issues and processes for effectively testing business processes by attending this hands-on course.

Return on Investment

* Learn how to find costly and embarrassing problems before your customers find them.
* Learn a proven process for designing a test that models your business, not what's on paper.
* Understand the key issues in dealing with the people issues of testing.
* Learn how to design tests that adequately cover your business processes and the people and things you process through your business processes.
* Get the most out of your existing investment in testing and how to leverage that investment for user acceptance testing.
* Upon completion of this course, you will be able to:
o Plan an acceptance test for any size computer system
o Identify test cases that will simulate real-life conditions
o Determine if a system meets acceptance criteria
o Track the progress of an acceptance test
o Deal with the many issues and attitudes encountered during a typical acceptance test.
o Write informative test reports
* Advance your career by broadening your testing expertise.

Who Will Benefit

* End-users and customers of software
* QA/Test Managers
* Test analysts
* Testers
* Developers
* Software vendors

The program requires no IT knowledge or experience. Prior testing or QA knowledge is not a pre-requisite.

Content and Structure

Module UATA - Introduction to User Acceptance Testing

* What is Structured User Acceptance Testing?
* The Expectation Gap
* Methods of User Acceptance Testing
* When User Acceptance Testing Occurs
* The Challenges
* Management's Role in Testing
* Where Defects Originate
* Where Testing Resources are Used
* The Relative Cost of Fixing Defects
* The User’s Role in Testing

Module UATB - User Acceptance Test Planning Process

* User Acceptance Testing Process Overview
* Definitions
* Structured User Acceptance Testing Relationships
* The Structured User Acceptance Testing Process
o Phase 1 - Plan Tests
o Phase 2 - Execute Tests
o Phase 3 - Evaluate Tests
* Phase 1 - User Acceptance Test Planning
o Step 1 - Define test strategy
o Step 2 - Set test objectives
o Step 3 - Define acceptance criteria
o Step 4 - Develop test scenarios
o Step 5 - Develop test scripts
o Step 6 - Define business cases
o Step 7 - Build test matrix
o Step 8 - Estimate time and resources
o Step 9 - Finalize the test plan
* What to Look for in Team Members
* Set Acceptance Test Objectives
* How to Determine Test Objectives
* The Relationship Between Process and Data
* Business Cases
* Functional Test Cases
* The Test/Cycle Matrix
* Test/Function Matrix

Module UATC - User Acceptance Test Execution Process

* Step 1 - Select tools
* Step 2 - Train team members
* Step 3 - Execute test plan
* Step 4 - Track progress
* Step 5 - Perform regression testing
* Step 6 - Document test results

Module STBI - Test Evaluation and Reporting

* Prerequisites for Test Evaluation
* Test Evaluation and Reporting Process
* Test Reporting Attributes
* Types of Test Reporting
o Defect reports
o Status reports
o Final report
* System Test Evaluation - Defect Reporting
* Paper-based
* Defect tracking tools
* The role of the defect administrator
* The Defect Life Cycle
* Defect Tracking - Things You Need to Know
* Sample Defect Categories
* Sample Defect Priorities
* Status Reporting
* Final Reporting
* Test Summary Report
* How Can This Data be Used?

Module TTLH - People Issues in Testing

* The Role of Testing in a Project
* Working with Developers
* Working with Users
* Keeping Management Informed of Progress
* Managing Expectations
* What Can a Tester Reasonably Assess or Recommend?

Resources

* Checklists and Templates
* Glossary
* Bibliography

Deliverables

* Course notebook with slides, worksheets, checklists, complete examples and supporting text
* You will have the basic information needed to plan and execute an effective user-oriented test.